Business Process Improvement

An organisation’s overall effectiveness is intrinsically linked to the efficiency of its business operations or processes. As your organisation develops and changes, you need to ensure that operations are carried out in a manner that is driven by the business needs of the organisation and that they are fit for purpose with respect to design, efficiency and effectiveness.

Raglan Technologies Business Process services can help your organisation to develop and change, to derive the maximum business value from your people, processes, systems and resources and to increase efficiency and reduce risk in the delivery of value for money business operations.

This involves the consideration of the following issues

Are repetitive or manual tasks automated where possible – thus freeing up valuable time and expertise to concentrate on activities that add more value?
Are activities or tasks unnecessarily repeated by multiple people?
Is data captured early in a process, thus ensuring that it can be used when required and is stored only once?
Are processes standardised or do multiple version of the same processes get repeated in different parts of the organisation thus reducing efficiency and standardisation of systems etc?
Do processes rely on the experience of key personnel who if they leave the organisation take a lot of knowledge with them?
Is the principle of segregation of incompatible duties applied?

All members of the Raglan Technologies team are qualified, experienced specialists accredited by the Institute of Management Consultants and Advisers. Our team includes management consultants, risk and control specialists and technology consultants who have significant experience in the review and development of business processes based on sound and rigorous business principles and practical and real world solutions.

Our services include

Business process redesign / redevelopment;
Activity/ business process benchmarking against similar companies / industries / sectors;
Identifying opportunities for outsourcing or shared services;
Development of KPI / performance indicator frameworks;
Project management and change management services to support the transition to improved processes.