The On-site Technical Resource team is supported by a panel of specifically qualified and experienced engineers in niche-area technologies. This service can be arranged for resources with a required skill set to work on specific projects or provide ongoing operational support for a set period of time.
The Network Infrastructure Service provides operational technical support on all your identified network and Wi-Fi infrastructure, from various manufacturers outside of the connected Raglan network.
Our team of Monitoring Engineers and Event Analysts ensures the rapid response and remediation of key issues before they become incidents. The Raglan monitoring and alerting service provides a real-time, in-depth view of your environment which enables the proactive identification and resolution of threat, ensuring a prompt response to assist in maintaining performance, capacity and availability.
Our Service Desk is the first point of contact for immediate response, continuously focusing on the needs and priorities of our user. The team will triage, mitigate and resolve and in the event of a require escalation, we will gather information to allow for rapid solution response.
The Systems Infrastructure Service delivers your daily system administration tasks and management on the cloud solution, with a wide array of skilled resources to maintain performance, capacity and availability of your environment.
Our Support Service team will triage, diagnose and repair all ICT assets outside of the Raglan environment, including dispersed office locations.
The Backup and Replication Support Service provides operational technical Backup support to clients on your own identified environment. The service monitors, manages and supports your environments and backup and replication related issues.
The Application Support Service provides the skills needed to support and administer the business applications utilised by end users. We provide management, maintenance and support to defined applications that directly underpin business services.
The Patch Management Service provides updates to all Windows servers during monthly schedules. The servers will be grouped based on their role within the customer environment. This grouping allows Raglan to patch non-critical and critical Windows infrastructure in a controlled way, ensuring stability to the production environment.