Terms & Conditions

Confirmation

For payment by Purchase Order, a hard copy PO must be received by Raglan Academy prior to your booking being confirmed. Alternatively an invoice can be sent out in which payment must be made within 30 days. A booking is only confirmed once payment has been guaranteed by company purchase order or paid in full by credit card or Electronic Funds Transfer. For onsite courses, a minimum of 4 weeks’ notice is recommended.

Payment

All public courses include all courseware and exclude VAT where applicable. For private courses, instructor expenses may be chargeable for travel, subsistence and accommodation. Unless otherwise agreed, all payments must be received within 30 working days of the invoice date or prior to the course start date, whichever is the earliest. Failure to pay within this time may result in the course place being cancelled subject to the cancellation terms below.

Cancellations

Cancellations must be received in writing and are subject to the following charges:

Exam fees are usually non-refundable.

Transfers

Transfers to alternative events must be received in writing and are subject to the following charges:

Exam feesare usually non-refundable.

Substitutions

Delegate substitutions are welcome at any time and usually do not incur any charge. Administration fees may be chargeable for changes to exam registrations. Please email us with the details of your changes, or call us to discuss.

Alterations to the advertised course

Raglan Academy reserves the right to change the venue, date, content or trainer of its courses at any time. In the event that the venue or date is changed, Raglan Academy will not be responsible for covering airfare, hotel or any other costs incurred by the delegate.

In the event that a course is cancelled, Raglan Academy reserves the right to transfer this booking to another course to be held in the following 12 months, or to provide a credit note of an equivalent amount to another course within the following 12 months.